Legal notices
1. Parties and Purpose
Flexy SRL (hereinafter "Flexy" or the "Data Controller")
Chaussée d’Alsemberg 842, 1180 Uccle
Email: contact@flexy.be
Flexy has established this Privacy Policy, the purpose of which is to provide transparent information to Users of the website hosted at the following address: flexypower.eu (hereinafter the "Site") about how personal data is collected and processed by Flexy.
The term "User" refers to any user, whether a natural or legal person, who visits or interacts in any way with the Site.
As such, Flexy determines all technical, legal, and organizational means and purposes for processing Users' personal data. To this end, Flexy undertakes to take all necessary measures to ensure that personal data is processed in accordance with the law of July 30, 2018, on the protection of individuals with regard to the processing of personal data (hereinafter, "the Law") and the European Regulation of April 26, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter the "Regulation").
Flexy is free to choose any natural or legal person who processes users' personal data at its request and on its behalf (hereinafter the "Processor"). Where applicable, Flexy undertakes to select a Processor offering sufficient guarantees regarding the technical and organizational security measures for the processing of personal data, in accordance with the Law and the Regulation.
2. Processing of personal data
The use of the Site by Users may result in the communication of personal data. The processing of this data by Flexy, in its capacity as Data Controller, or by service providers acting on behalf of Flexy, will comply with the Law and the Regulation.
Personal data will be processed by Flexy, in accordance with the purposes listed below, via:
Contact form, reservation form
3. Purpose of personal data processing
In accordance with Article 13 of the Regulation, the purposes of personal data processing are communicated to the User and are as follows:
ensure the execution and follow-up of your contact request and/or reservations
4. Personal data that may be processed
When visiting and using the Website, the User consents to Flexy collecting and processing the following personal data in accordance with the terms and principles described in this Privacy Policy:
First name, last name, email, phone number
5. Consent
By accessing and using the Site, the User declares that they have read and freely, specifically, informed, and unequivocally agreed to the processing of their personal data. This agreement covers the content of this Privacy Policy.
Consent is given by the positive act whereby the User has checked the box proposing the Privacy Policy via a hyperlink. This consent is an essential condition for performing certain operations on the Site or for allowing the User to enter into a contractual relationship with Flexy. Any contract between Flexy and a User relating to the services and goods offered on the Site is subject to the User's acceptance of the Privacy Policy.
The User consents to the Data Controller processing and collecting, in accordance with the terms and principles set out in this Privacy Policy, their personal data that they provide on the Website or when using the services offered by Flexy, for the purposes indicated above.
The User has the right to withdraw their consent at any time. Withdrawal of consent does not compromise the lawfulness of processing based on consent given prior to withdrawal.
6. Retention period for Users' personal data
In accordance with Article 13 §2 of the Regulation and the Law, the Data Controller shall only retain personal data for as long as is reasonably necessary to fulfill the purposes for which it is processed.
This period is in all cases less than: 6 months
7. Recipients of data and disclosure to third parties
Personal data may be transmitted to Flexy's employees, collaborators, subcontractors, or suppliers who offer adequate data security guarantees and who collaborate with Flexy in the marketing of products or the provision of services. They act under the direct authority of Flexy and are responsible for collecting, processing, or subcontracting this data.
In all cases, the recipients of the data and those to whom this data has been disclosed comply with the content of this Privacy Policy. Flexy ensures that they will process this data solely for the intended purposes, in a discreet and secure manner.
In the event that data is disclosed to third parties for direct marketing or prospecting purposes, the User will be informed in advance so that they can give their consent to the use of this personal data.
8. Data Protection Officer (DPO)
The following person is appointed as Data Protection Officer (hereinafter "DPO"): Derek Ralet
The role of the DPO is to ensure the proper implementation of national and supranational provisions regarding the collection and processing of personal data.
The DPO can be contacted as follows: contact@flexy.be
9. User Rights
Users may exercise their rights at any time by sending an email to the following address: contact@flexy.be, or by sending a letter by post, enclosing a copy of their identity card, to the following address: Rue Blanche-Eau 15, 6950 Nassogne.
a. Right of access
In accordance with Article 15 of the Regulation, Flexy guarantees the User the right to access their personal data. The User has the right to obtain access to said personal data as well as the following information:
the purposes of the processing;
the categories of personal data concerned;
the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients who are established in third countries or international organizations;
where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) of the Regulation, and, at least in those cases, useful information about the underlying logic, as well as the significance and expected consequences of this processing for the data subject
The Data Controller may require the payment of reasonable fees based on administrative costs for any additional copies requested by the User.
When the User submits this request electronically (e.g., via email), the information is provided in a commonly used electronic format, unless the User requests otherwise.
A copy of this data will be provided to the User no later than one month after receipt of the request.
b. Right to rectification
Flexy guarantees the user's right to rectify and erase personal data.
In accordance with Article 16 of the Regulation, incorrect, inaccurate, or irrelevant data may be corrected or deleted at any time. The User shall first make the necessary changes themselves from their user account/other account, unless these cannot be done independently, in which case the request may be made to Flexy.
In accordance with Article 19 of the Regulation, the controller shall notify each recipient to whom the personal data have been disclosed of any rectification of the personal data, unless such communication proves impossible or involves a disproportionate effort. The controller shall provide the data subject with information on these recipients if the data subject so requests.
c. Right to erasure
The User has the right to obtain the erasure of their personal data as soon as possible in the cases listed in Article 17 of the Regulation.
Where the controller has made the personal data public and is obliged to erase it pursuant to the preceding paragraph, the Controller, taking into account available technology and implementation costs, takes reasonable steps, including technical measures, to inform other Controllers processing such personal data that the data subject has requested the erasure by such Controllers of any links to, or copy or reproduction of, such personal data.
The two preceding paragraphs shall not apply to the extent that such processing is necessary:
the exercise of the right to freedom of expression and information;
to comply with a legal obligation which requires processing under Union or Member State law to which the controller is subject, or in order to perform a task carried out in the public interest or in the exercise of official authority vested in the controller;
for the establishment, exercise, or defense of legal claims.
In accordance with Article 19 of the Regulation, the controller shall notify each recipient to whom the personal data have been disclosed of any erasure of personal data or any restriction of processing carried out, unless such communication proves impossible or involves a disproportionate effort. The controller shall provide the data subject with information on these recipients if the data subject so requests.
d. Right to restrict processing
The User has the right to obtain the restriction of the processing of their personal data in the cases listed in Article 19 of the Regulation.
In accordance with Article 19 of the Regulation, the controller shall notify each recipient to whom the personal data have been disclosed of any restriction of processing, unless such communication proves impossible or involves disproportionate effort. The controller shall provide the data subject with information on those recipients if the data subject requests it.
e. Right to data portability
In accordance with Article 20 of the Regulation, Users have the right to receive from Flexy personal data concerning them in a structured, commonly used, and machine-readable format. Users have the right to transmit this data to another data controller without Flexy hindering this in the cases provided for in the Regulation.
When the User exercises their right to data portability in accordance with the previous paragraph, they have the right to have personal data transmitted directly from one data controller to another, where technically feasible.
The exercise of the right to data portability is without prejudice to the right to erasure. This right does not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
The right to data portability shall not adversely affect the rights and freedoms of others.
f. Right to object and automated individual decision-making
The User has the right to object at any time to the processing of their personal data on grounds relating to their particular situation, including the automation of data carried out by Flexy. In accordance with Article 21 of the Regulation, Flexy will no longer process personal data unless there are legitimate and compelling reasons for the processing that override the interests and rights and freedoms of the User, or for the establishment, exercise, or defense of legal claims.
When personal data is processed for marketing purposes, the User has the right to object at any time to the processing of personal data concerning him or her for such marketing purposes, including profiling to the extent that it is related to such marketing.
Where the data subject objects to processing for marketing purposes, personal data shall no longer be processed for such purposes.
g. Right to complain
The User has the right to lodge a complaint regarding the processing of their personal data by Flexy with the Data Protection Authority, which is competent for the Belgian territory. Further information can be found on the website: https://www.autoriteprotectiondonnees.be.
Complaints can be submitted to the following addresses:
Data Protection Authority
Rue de la Presse 35, 1000 Brussels
Tel. +32 2 274 48 00
Fax. +32 2 274 48 35
E-mail: contact@apd-gba.be
The User may also file a complaint with the court of first instance in their place of residence.
10. Cookies
The Site uses cookies to distinguish Users of the Site. This allows us to provide Users with a better browsing experience and to improve the Site and its content. The purposes and methods of cookies are set out in this article.
a. General principles
A "Cookie" is a file that is temporarily or permanently stored on the User's hard drive when visiting the Website, for the purpose of a subsequent connection. Cookies enable the server to recognize the User's computer.
Cookies may also be installed by third parties with whom Flexy collaborates.
Some of the cookies used by Flexy are necessary for the proper functioning of the Site, while others improve the User experience.
Users can customize or disable cookies by adjusting their browser settings.
By using the Website, the User expressly agrees to the management of cookies as described in this article.
b. Types of cookies and purposes pursued
Flexy uses different types of cookies on the Website:
Technical cookies: these are necessary for the operation of the Website, enable the communication of data entered and are intended to facilitate the User's navigation;
Statistical and audience measurement cookies: these cookies enable the recognition of the User and are used to count the number of Users of the Website over a certain period. Since they also indicate browsing behavior, they are an effective means of improving the User's browsing experience by displaying suggestions and offers that may be of interest to them. They also enable Flexy to identify and correct any bugs on the Website.
Functional cookies: these cookies facilitate the use of the Website by remembering certain choices made (e.g., username or language);
c. Cookie retention period
Cookies are stored for the time necessary to fulfill the intended purpose. The cookies that may be stored on the User's hard drive and their retention period are as follows:
1 year
d. Cookie management
If the User does not want the Website to place cookies on their hard drive, they can easily manage or delete them by changing their browser settings. The browser settings also allow the User to receive a warning or notification whenever a Website uses cookies, enabling them to decide whether to accept or refuse them.
If the User disables certain cookies, they accept that the Website may not function optimally. Certain parts of the Website may therefore be unusable, or only partially usable.
If the User wishes to manage and/or delete certain cookies, they can do so by using the following link(s):
For Users with the following browsers:
Internet Explorer: http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies
Microsoft Edge: http://windows.microsoft.com/en-gb/windows-10/edge-privacy-faq
Chrome: https://support.google.com/accounts/answer/61416?hl=fr
Firefox: https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences
Safari: https://support.apple.com/kb/ph21411?locale=fr_CA
11. Limitation of liability of the Data Controller
The website may contain links to other websites owned by third parties not affiliated with Flexy. Flexy is not responsible for the content of these websites or their compliance with the Law and Regulations.
The holder of parental authority must give their express consent for minors under the age of 16 to disclose personal information or data on the website. Flexy strongly advises persons exercising parental authority over minors to promote responsible and safe use of the Internet. The Data Controller cannot be held liable for collecting and processing personal information and data from minors under the age of 16 whose consent is not effectively covered by that of their legal parents, or for incorrect data—particularly regarding age—entered by minors. Under no circumstances will personal data be processed by the Data Controller if the User specifies that they are under 16 years of age.
Flexy is not responsible for the loss, corruption, or theft of personal data caused in particular by the presence of viruses or as a result of cyberattacks.
12. Applicable law and competent jurisdiction
This Privacy Policy is governed exclusively by Belgian law. Any dispute shall be brought before the courts of the judicial district where Flexy's registered office is located.
13. Contact
For any questions or complaints regarding this Privacy Policy, Users may contact the Data Controller at the following address: contact@flexy.be
